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Frequently Asked Questions

Product Questions

Please make sure that you are positioning the antenna in an ideal place, as shown on the box, and that you have set your TV to Antenna Mode.

Detailed instructions are included with the box

Every TV model is different, so you will have to refer to your TV’s instruction manual that is easily accessible online by typing your TV Model number in Google, along with the “Instruction Manual”. As a general rule, there should be a section of the menu where you can activate “Antenna Mode”. 

Please make sure the USB power cable is connected to the back of your TV or a USB wall charger.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item/s must be in acceptable condition and with the original packaging

Use our automated return center at:

Our return address is:

936 SW 1st Ave
Miami fl, 33130



We ship all orders same-day or next-day on all business days. If you make an order during the weekend or national holiday, then your order will be processed on the next business day.
Delivery times range from 1 to 3 business days depending on your location. We have fulfillment centers in every region of the US, thus most people should receive their order in 1 to 2 business days. Our fast tags on each listing will give you an estimate based on your zip code.

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